An illustration of an audio speaker audio an illustration of a 35 floppy disk software an illustration of two photographs fresh customer service treat the employee as 1 and the customer as 2 and you will get customers for life. Michael d brown is a sought after speaker management expert and author of fresh customer servicer treat the employee as 1 and the customer as 2 and you will get customers for lifehe has over eighteen years of experience helping companies and individuals achieve results and has held numerous leadership positions at fortune global 100 companies. Fresh customer service treat the employee as 1 and the customer as 2 and you will get customers for life michael d brown leia bonilla illustrator acanthus publishing october 2007 hardcover 2495 205pp 978 1 933631 64 6 the customer is number one is the mantra of good business so why do so many feel like number two or three. Fresh customer service treat the employee as 1 and the customer as 2 and you will get customers for life review average reviews more customer reviews i just started reading it and already i can relate with the author this book is very inspiring and i bought one for an owner of a day spa in hopes that she realizes how valuable her . This revolutionary and often controversial approach to customer service is the subtitle of my new book fresh customer service treat the employee as 1 and the customer as 2 and you will get customers for life my approach to customer service has been featured on a number of radio shows in national print media and also featured in a newspaper in india