2 annual report and accounts 2012 13 foreword from the ombudsman this year we set out to have more impact for more people this ambition sits at the heart of our new five year strategy launched in november we began by considering how complaints can make a difference and help to improve public services for everyone. Legal services ombudsman annual report house of commons papers on amazoncom free shipping on qualifying offers legal services ombudsman annual report house of commons papers. The 30th annual report of the ombudsman full version summary 042016 032017. The legal ombudsman for england and wales is appointed by the office for legal complaints to run an independent scheme that resolves complaints about lawyers in a fair and effective way helping
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